Warranty - Return policy
FIVE YEAR WORRY FREE WARRANTY
Charles Koll Jewelry Works is pleased to offer our Five Year Worry Free Warranty on all items sold. (*Estate Jewelry excluded) This warranty includes maintenance repairs needed within five years of the purchase date:
Five Year Worry Free Warranty covers:
- Stone tightening
- Replacing lost or chipped melee diamonds *smaller than 0.025ct*
- Prong re-tipping
- Polishing
- Rhodium plating
- Appraisal updates (update to current market pricing)
This warranty does cover normal wear and tear for five years, but will be void if obvious signs of abuse are present. Ring sizing is free of charge within six months of the purchase date.
LIFETIME WARRANTY
All items sold are covered by a Lifetime Warranty against manufacturing defect under the original owner’s possession. Damage due to abuse or normal wear and tear is not considered a defect and is not covered. Diamonds larger than 0.025ct are not covered under this warranty and should be insured against damage and theft. *Estate Jewelry excluded*
DIAMOND UPGRADE POLICY
The original diamond will be credited at current retail value towards a new diamond, which is at least 30% more valuable than the original diamond.
Synthetic (lab grown) diamonds are excluded from the upgrade policy. *Estate Jewelry excluded*
Return Policy
Risk-Free 30 Day 100% Satisfaction Guarantee
We guarantee your satisfaction on every product we sell, and will refund your purchase price within the first 30 days, no questions asked.
Returns after 30 days are subject to the return policy table below. (*Estate excluded)
Synthetic (lab grown) diamonds and gemstones are excluded from the return policy and all sales are final.
Estate Jewelry Warranty Policy
Estate jewelry is sold "as is" and does not included a warranty. Given the nature of such items, the presence of chips, scratches, and other signs of wear are common and should be expected. All information proved, whether written or verbal, represents our best estimate based on standard industry evaluations and is not guaranteed for accuracy.
Estate Jewelry Return Policy
Estate jewelry purchases are accompanied by a 15-day full refund policy. After 15 days, all sales are considered final and no refund or exchanges will be allowed.
CHARLES KOLL JEWELLERS CUSTOMER SERVICE CONTACT DETAILS
Mobile : 619-298-5655
Email : info@charleskoll.com
Facebook : @CharlesKoll