You pay less for a custom piece than you would for a generic piece that's promoted with expensive advertising.

At Charles Koll, we do our best to accommodate your time frame and always answer this question with another question.. When do you need it?  If and when possible we will accommodate tight time frames. Typically, the timeframe for a custom project is 2-4weeks and varies based mostly on design complexity. Design time can vary from a few hours to a couple weeks or more. Production time is typically 2 weeks from the approval of the design.

It starts with a conversation; Call, text, click or come in today. Share your dream with us and we’ll guide you through the process. The journey starts with exploration and detailed cost estimation, ensuring you of our ability to deliver within a predetermined price range.  We are dedicated to a high-end experience and we will tailor our communication to your preferred method – yes, even text!

Our custom jewelry prices are based on labor and materials. We work exclusively in high karat gold and platinum which sets our starting price at approximately $800.We take pride in our creativity and love assisting  jewelry enthusiasts with their pursuit of bespoke jewelry in the most cost effective manner.

We offer many different types of appraisal.  New replacement, resale, salvage etc.

Nope! Everything is done in-house during your appointment.

Absolutley! Our in-store GIA Graduate Gemologists are certified to evaluate your items and give an accurate value excepted by majority of insurance companies.

Only if it's not done properly.

To ensure you find the perfect fit for your ring, the most effective approach is to visit us in-store and seek the expertise of a professional jeweler. The correct size of a ring is significantly influenced by its width, and only a seasoned professional can accurately assess the interplay between the dimensions of your finger and the proposed ring width. By consulting with a jeweler, you benefit from a personalized assessment that guarantees a ring that not only fits beautifully but feels comfortable and looks magnificent on your hand.

Resizing a ring is a delicate process that varies depending on whether the ring is being made larger or smaller.

To enlarge a ring, a jeweler inserts a matching piece of metal at the cut, then welds, sands, and polishes it to make the addition invisible. This process might slightly reduce the ring's width by about 0.10mm and could remove any inside engraving.

To reduce a ring's size, the process involves adjusting its dimensions without adding material. If the ring has gemstones or is made of a specific metal, the jeweler may stretch or compress the band accordingly.

In both cases, the aim is to preserve the ring's beauty and ensure a perfect fit, though each method has its nuances and potential minor alterations to the original design.

Maintaining the luster and longevity of your jewelry starts with regular cleaning. Aim for professional cleanings and inspections every six months, complemented by gentle at-home care using a suitable cleaning kit—mindful that not all cleaners are safe for every gemstone. Consistent upkeep prevents dirt accumulation, which can cause wear and potential stone loss, especially in pieces with moving parts or delicate prongs. Adopting a routine of preventive maintenance not only keeps your jewelry looking its best but also safeguards against premature damage, ensuring your treasured pieces endure.

At Charles Koll Jewelry Works, we proudly offer a Lifetime Warranty on repairs for pieces purchased from us. However, repairs on items not originally sold by us do not carry this warranty, due to the uncertain quality and integrity of the original work. For jewelry not from our collection, we recommend contacting the original seller or manufacturer for repairs, ensuring your piece receives the most appropriate care.

We take pride in having the ability to provide repairs and maintenance services same day (in most cases) while you browse. You even have the capability of watching our jewelers work their magic live!

All shipments are dispatched with insurance coverage and necessitate an acknowledgment upon delivery through a mandatory signature confirmation. In the unlikely event of a mishap, rest assured that you will be completely compensated.

Yes, we can ship to any location of your choosing including PO boxes and military addresses.

Of course! At checkout, select "In-store Pickup" option.

Of course.  We actually offer a full 30 day refund on everything we sell. 

Yes, we have a 100% satisfaction guarantee. You can return any custom work for a full refund with 30 days of purchase. Who else can say that!

We want this to be really straight forward. We offer a 30 day full refund for all new and custom jewelry. Our estate Jewelry comes with a 15 day full refund policy. We guarantee your satisfaction on every product we sell.

No.  We stand behind our work 100% and will repair or replace pieces where the damage is the result of poor workmanship.  For everything else there's insurance which is surprisingly inexpensive.

Charles Koll Jewelry Works is pleased to offer our Five-Year Worry-Free Warranty on all items sold. This warranty includes maintenance repairs needed within five years of the purchase date, including stone tightening, replacing lost or chipped melee diamonds (smaller than 0.025 ct), prong re-tipping, polishing, and rhodium plating. This warranty does cover normal wear and tear for five years but will be void if obvious signs of abuse are present. *Ring sizing is free of charge within six months of the purchase date.

All items sold are covered by a Lifetime Warranty against manufacturing defect under the original owner’s possession.  Damage due to abuse or normal wear and tear is not considered a defect and is not covered.   Diamonds larger than 0.025ct are not covered under this warranty and should be insured against damage and theft.