Return Policy


RETURN AND REFUND POLICY 

Charles Koll Jewellers really cares for you! That’s right, we promote “value for money”. If we don’t satisfy your preferences with our products, you may exchange, refund or have a store credit with us. Please read the guidelines below on how to return or refund your purchased products. 


 ELIGIBLE FOR RETURN, REPLACEMENT, REFUND OR STORE CREDITSLACK OF ITEM DELIVERED 

The claim must be reported to Customer Service upon delivery or within the day of receipt.Keep the packaging and (LBC) pouch intact.Take photo of the actual item delivered and (LBC) waybill.WRONG ITEM DELIVEREDThe claim must be reported to Customer Service within the day of receipt or up to the following day.The product is NOT USED or DAMAGED by misuse.Tags and labels are complete and attached.Take photo of the actual item delivered. 


 CHANGE OF PREFERRED ITEM 

The request must be reported to Customer Service within the day of receipt or up to the following day.The product is NOT USED or DAMAGED by misuse.Tags and labels are complete and attached. 


 DEFECTIVE OR DAMAGED ITEM UPON DELIVERY OR RECEIPT 

The claim must be reported to Customer Service within the day of receipt or up to the following day.The product is NOT USED or DAMAGED by misuse.Tags and labels are complete and attached. 


 NOT SATISFIED WITH THE QUALITY OF THE PRODUCT 

The claim must be reported to Customer Service within the day of receipt or up to the following day.The product is NOT USED or DAMAGED by misuse.Tags and labels are complete and attached. 


 VALIDITY OF RETURNIMPORTANT NOTICE: “ENSURE THAT THE PRODUCTS ARE IN IT’S ORIGINAL CONDITION, ALL TAGS AND LABELS ARE COMPLETE AND ATTACHED, USED PRODUCTS OR DAMAGED BY MISUSE ARE NO LONGER VALID FOR RETURN OR REFUND.” 


 Items that are eligible for returns should be shipped back to Charles Koll Jewellers within thirty (30) calendar days. All items sold after this period is no longer accepted for return or refund and shall be covered under suppliers or manufacturer’s warranty.Please note that the warranty only covers the “MECHANISM” of the product and not for damaged parts or scratches due to misusage. (Please read the warranty card for more detailed information of the terms and condition regarding the warranty of our products.) 


 PROCEDURE FOR RETURN, REPLACEMENT, REFUND OR STORE CREDITS 

Make sure that your request or claim is under the guidelines of Charles Koll Jewellers Return and Refund Policy.Contact our Customer Service Team either via phone, email or Facebook for verification and approval of your request or claim. 


 CHARLES KOLL JEWELLERS CUSTOMER SERVICE CONTACT DETAILS 

 Mobile : 619-298-5655 

 Email : info@charleskoll.com 

 Facebook : @CharlesKoll  


Sale

Unavailable

Sold Out